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Just when you think you have seen it all.

Last Sunday I had Jason with me and we witnessed what must rate as the rudest customer we have had in over ten years of running the station.

Let me set the scene.

Stars of this experience were a middle aged man and a younger woman with a young child.

They got off the train together as it went into the city centre and came into the station.

Coffee was bought with a couple of other things. All fine so far.

Then the woman asked two questions. Did we have a rest room, and did we have wi-fi? When the answer to both questions was no she loudly asked the man why he had bought her to a shitty railway and a shitty station. Then she went into sulk mode whilst the man spoke quietly to the child. She messed about with her mobile phone, moaning the whole time.

This culminated in the child trying to do a runner out of the station building, the woman went to catch her and in the process knocked the coffee over.

To the staff there was not a sorry or anything, they just left it and went out to the platform to wait for the train. We were left with a table covered in coffee that was dripping onto the floor and a now empty poly cup. There was a half hearted sorry to believe it or not the person in charge of the probation service workers who just happened to walk through the door, and this was from the man, he looked at Jason and I, said nothing and left the station building.

It must be said that the man did look slightly embarrassed at first about the whole episode. But that does not excuse the lack of an apology to the staff. Jason grabbed a mop and sorted out the mess.

They sat out on the platform and she was moaning to the man the whole time, the train arrived and thankfully they left.

If I gave an award for the rudest most ungrateful bitch of the week she would win hands down.

As regulars to this blog know one thing that irritates me more than anything else is bad manners, there was no excuse for her behaviour, and language.

It can all be summed up by something I have often said in the past. We got rid of her that man was lumbered with her for the rest of the day.

The fact she was foreign is irrelevant to the tale above but it does show why people often criticise foreigners for their behaviour and attitude. In my opinion she could have been any nationality and she would still have been rude.

Now lets see what fun we have this coming weekend.

 

 

Weekend amusement.

Well here we are on the Sunday evening after a Thomas weekend.

As usual we had the following questions.

When will Thomas be past?
Can we get on the train here?
Can I have a return please? Where to? Back here!!
Are you open? After standing a couple of minutes behind other visitors for their turn.
Can I get the train from here to Wansford, but I only want to pay for the Thomas bit. Before you ask no they had not pre-bought any other tickets.
Should I have got on that? After arriving at the station the same time as the train and just sitting on the bench staring at it?

In other words it was a typical weekend.

In all honesty I sometimes wonder how some of the people we encounter breathe unaided.

Gem of the weekend was when first service arrived on Saturday. The class 14 came into view apparently belching black smoke. Blimey I heard, that diesel has engine problems. Just before it went past with the steam loco behind it responsible for the black smoke. There was a chuckle from a few of the assembled platform warmers.

The Sunday gem was a chap poked his head round the door and uttered the immortal words. On the departure board it says 1410, is that the same time every day? I was so tempted to say that yes 1410 was the same time every day. Don’t ask me how I kept a straight face.

Strange people and strange questions aside it was a fairly normal weekend, steady but nothing exceptional. I did have one family come back on the train and the father moaned about the parking at Wansford, I could not see why as he had travelled from Orton Mere earlier and his car was in the car park. Plus he lived about 5 mins away.

Tomorrow sees the return of the tamper until Friday, lets hope it’s wibbly wibbly bit can keep working this week!

 

On the subject of ice cream.

Bloke from Barnsley with a sore backside asks chemist “Nah then lad, does tha sell arse cream?”
Chemist replies “Aye, Magnum or Cornetto?”

It was the wibbly wibbly bit.

Yesterday I actually opened on a Wednesday, and the day reminded me why I normally don’t.

The main reason was to taken a delivery of ice cream, the story of that delivery could be a blog post in itself, but I will come to it eventually in this post.

Sue was with me yesterday and Rosemary came to do a bit of garden maintenance as well. I was outnumbered by women!!

Anyway it was a hot day and very humid.

Main service was the little GWR tank engine we have visiting, I posted a picture of it in my last post, but for good measure here is another, this time with both buffers and a bit of smoke & steam.

Not a bad picture I think from my iPhone5s, I just grabbed the phone, switched it on and pointed at the last minute.

The train ran shall we say a bit late for all services and leave it at that.

Also running was a Tamper, which is with us Monday to Friday for four weeks. For those who don’t know what the hell a tamper is here are three images of it.

It finished the day early when it stopped working correctly. Rosemary, never one to miss out on a bit of information on what was wrong asked one of the crew. The answer was the wibbly wibbly bit had stopped working. Answers in pencil on the back of a fiver please as to what that means.

It kept Reg in the box busy and he worked through it as good as he always does. Age, wisdom and experience are a hard combination to beat.

Now to the saga of the ice cream…….

I was expecting a delivery as ordered and normally it would normally have arrived between 9 & 10am, so when it had not arrived by 3pm I thought it wise to check.

The result was that the company had said they had delivered it at 9am. Well after some phone calls I established that they order had been delivered to Wansford. They have such a lot from this company it was just checked and signed for then put on sale.

In the end that order stood and another duplicate order was sent to me within 30 minutes. I must say I was most impressed in how the company concerned which for those bothered is King Brothers of Orton Longueville dealt with and sorted the problem. No matter how many times you deal with a company it’s not until you have a problem that you see how good they are by how they deal with it. In this case I could not fault them, the lady concerned was really excellent.

So there you have it a day of adventure and a few customers chucked into the mix.

 

Lets see what Saturday brings….

The Rural Rambler.

Now before you ask I am not talking about some old chap with a rucksack on his back, well worn boots on his feet and a cloth cap on his head wandering up and down the railway whilst puffing on an old pipe that smells like it’s burning old socks.

No I am talking about a little GWR tank engine chuffing up and down the line hauling four coaches.

It is I will agree not quite the same as a large steam loco hauling a decent number of coaches. But it is just as important in the history of railways in this country.

Many lines had little engines with a couple of coaches chugging up and down through the countryside day in and day out.

This was our contribution to that part of history last weekend.

It’s a super little locomotive to look at and really nice to photograph, especially if the sun is out.

Certainly it seemed popular with a good number of passengers, even allowing for the fact it was hauling fewer wagons. It sounded right as well as it left the station chugging away down the line.

Ran fairly well to time as well which is more than can be said for many of the other locomotives we run during the year.

It’s running again tomorrow (Wednesday) and I am looking forward to seeing it again. It’s only with us as a guest for a short time so we must make the best of it whilst we can.

I mean even Paddy came down to photograph it, so it can’t be bad!!!

 

 

Half way there

Well here we are half way through the year, the first six months have gone very quickly, or at least I think so.

Some of the events have been a great success, some have been average and some should have been abandoned.

But sometimes you have to do something to find out if it works, and has often been the case over the years the most unlikely events have been amongst some of the best.

And through it all we plod on and do our best, acknowledging the fact that sometimes the best is not good enough for some people. But that’s life.

I have been in customer service industries long enough to know that some people just want to enjoy themselves and normally do, whilst others seem hell bent on being miserable and moaning about everything.

We even had one visitor some months ago moan because the train was on time!!

Reviews are often looked on as a sacred place to find out what somewhere is like. I often look at two peoples comments about the same event at whatever location I am looking at and wonder if they were actually both there at the same event on the same day, because their reviews are so dynamically opposed to each other.

This weekend sees our rural railway service, or in layman terms a small engine pulling 4 coaches as opposed to a large engine pulling 6 or 7. The locomotive in question has not visited us before so that will add interest especially to the none paying public who will be out to take pictures.

I am looking forward to it, but as with any running weekend it will be certainly from my stations perspective all down to the weather. We shall see how it goes.

At the Hot Spot

Last weekend was to put it mildly a bit hot.

It’s rare we say it’s too hot at Orton Mere, normally we comment on the cold! But on Saturday it was a shade under 30c and on Sunday it peaked at 31.5c.

Not many people about but those that were spent money on keeping cool. With the chairs in the codgers corner being quite popular as well.

Sunday was a strain with the heat, it was not a day for any strenuous work outside. I did not envy the steam crew on Sunday at all.

Not a lot to say otherwise, except that we were also competing with the heritage weekend in the city centre and it’s not easy to compete with free!

Hopefully a bit cooler this coming weekend.

 

Back in the quiet lane.

Well, after the previous weeks 40th anniversary weekend last weekend was bound to be quieter.

It was aThomas weekend so we had a fair number of people off to ride on the Thomas shuttle from Wansford to Yarwell.

One thing that special events always show is that people seem to not have either the desire or the ability to read information. Full details of what was happening was on the web site, but as always it was obvious from the start that the majority of people had selectively read the information provided.

If I had one pound for every person that though Thomas was coming the whole length of the line and pulling all services then I would be a very wealthy man.

The same goes for train times generally, we get a few a month who will look at the chalk board outside with the train times on and then come and ask when the next train is.

Last Sunday was a diesel service for the main train and that was clearly stated on the board outside, but I lost count of the number of people when muttered Oh it’s a diesel I thought it was steam today when each service arrived.

Having said that I did hear one visitor on Saturday mutter that he thought it was diesel when the steam hauled service arrived. Just goes to show whatever you do somebody will be disappointed. It is I suppose just a fact of life.

One thing I have noticed this year is that we have more families just wandering round, looking at what’s in the area and not spending a penny between them. The adults and their off springs just wander about for an hour or so and then disappear heaven knows where.

This coming weekend is forecast to be hot and sunny I gather, well based on previous experiences I had better prepare for rain.

 

Forty Years and Counting

On the 1st June 2017 Nene Valley Railway celebrated it’s 40th anniversary, and over the weekend of 3/4th we ran an enhanced service for the visitors to mark the occassion.

It was the most enjoyable weekend I have seen on the railway for a long time. The weather was just right, we had nine services each way on both days at Orton Mere including terminating services. We had Royal Scot, 92 Squadron and the Deltic spend time with us so that meant that people had plenty of time to take all the images they wanted.

From a money perspective I can say without doubt it will have been a very successful weekend for the railway, at Orton Mere on Saturday I had one of my days ever for sales in the 13+ years I have been running the station.

There were however a few shocks along the way, I had a couple of visitors describe the new look interior of Orton Mere station building as “Quaint.” Now I will be the first to admit I can think of many words over the time I have been at the station used to describe it and Quaint has never ever been amongst them.

The old codgers corner with the two armchairs is proving very successful with a couple of people dozing off over the weekend whilst sitting in the arm chairs!

Over the weekend we only had one miserable ungrateful and frankly rude visitor. Shame it was a member!!

I did not have time at the weekend to take pictures but here are a couple from Friday when Royal Scot was out on driver experience.

I would like to thank all those who helped at the station over the weekend, no matter how much or little time you were able to give your assistance was very much appreciated. My thanks also to any of the visitors who read this for supporting the railway. Without the paying visitors there would be no Railway.

However, if you are one of the people who came along, took pictures and bought or donated nothing then shame on you, all the people who did spend money subsidised your visit. Please remember that next time you visit the railway.

Back to normal next weekend, or as normal as we ever are at Orton Mere.

 

 

 

If you go down to the woods this weekend.

Here we are on a wet Monday evening doing a blog post!!

This bank holiday weekend saw the Teddy Bears picnic running over all three days.

I must say it was most enjoyable. We had a steady flow of visitors to travel with their children clutching bears. They were without exception a happy bunch. The children were excited and happy which in turn of course made the parents or grandparents happy as well.

Plenty of passengers on most services to and from Wansford.

It just goes to show what a well planned, thought out and executed special event can achieve. We will know the final money figures soon, but I will bet that it did not make a loss. It generated good will and many of the first time visitors I spoke to said they will return. We can ask for no more. Even down to the child this afternoon holding onto the fence for dear life because he did not want to go home.

One thing that was noticeably missing this weekend were the locals, they are my weekly visitors who keep the shop ticking over during the quiet periods. It was nice enough on Saturday and Sunday for them to have had days out away from the city. Hopefully they will return soon.

Now we  have a few days before the 40th anniversary of the railway commences on Thursday. I am looking forward to next weekend it will be most enjoyable. Providing of course the weather gods shine down upon us.